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Dispatches: Insurance and AI Session Reports

Reporting from the rooms where insurance is changing. Who spoke, what they said, and why it matters.

ITC Vegas 2026 session reports

Mandalay Bay, Las Vegas, September 29 to October 1, 2026.

October 1, 2026 · Agentic AI

Can you hand your authority to an AI agent? AWS, OpenAI and Tokio Marine on the agentic insurer

Why AI pilots stall at scale, what good governance looks like, and who is accountable when agents decide.

October 1, 2026 · Founders

What does it take to start an insurance company now? The Founders Forum with MISSION, Corgi, Ascendex, American Life and Equal Ventures

Capacity, focus, the right people and smart risk: what founders say the hard parts really are.

October 1, 2026 · Distribution

Will AI cut out the insurance broker? Distribution 2.0 with Equal Ventures, CoverForce, INTX and ThreeFlow

The broker is not going away, but the job is changing. Plus news that Noyo is joining ThreeFlow.

September 30, 2026 · MGA Capacity

What do capacity providers and investors want from an MGA now? Munich Re Specialty, Aquiline and Scale

AI makes an MGA easier to launch, not easier to run well. What a reinsurer and two VCs now look for.

September 30, 2026 · Fraud

Who is winning the AI insurance fraud arms race? Shift Technology and Liberty Mutual

Fake photos, fake documents and stolen identities cost almost nothing to make now. How insurers are fighting back, and where AI should never decide alone.

September 30, 2026 · Distribution

What happens when carriers plug into the agency system? Applied, Travelers and Liberty Mutual

Two large carriers now quote from inside the broker’s own system, and risk is set to move to the carriers that are easiest to work with.

September 30, 2026 · Claims AI

Why did Ascot start its AI journey in claims? Ascot Group and Bevaya

A specialty carrier put its first AI agents on the claims inbox, and its Chief Claims Officer explains why you never automate a process that does not work.

September 30, 2026 · Life Insurance

Do life insurers still have to rip and replace? IBM, Prosperity Life and Bestow

A life insurance CTO and Bestow’s AI lead on governing AI without slowing it, and putting one data layer over several old systems.

September 30, 2026 · Claims AI

How to build a claims AI agent you can trust: Anthropic at ITC Vegas 2026

Anthropic’s Tom Deaney built a claims agent live in four prompts. The agent reads and recommends. It never makes the final call.

September 30, 2026 · MGA core modernization

How Private Client Select replaced its legacy core in 11 months

PCS, INSTANDA and Deloitte on carving an MGA out of AIG: seven products live, 150,000+ policies moved, releases every two weeks.

September 29, 2026 · Agentic AI

Why only 3% of insurers see the full value of AI

Celent’s survey, plus Security Benefit and CSAA on operating models, counting value and five pillars for AI strategy.

September 29, 2026 · Insurance payments

What policyholders want from insurance payments

One Inc, Commonwealth Insurance and Celent on text-to-pay, digital claim payouts and the AI agents that will pay bills.

September 29, 2026 · AI automation for agencies

Why AI automation for insurance agencies starts in the inbox, not the AMS

Bind AI’s Toby Hung on the filing cabinet problem and the three reasons the AMS falls short for automation.

September 29, 2026 · Underwriting leadership

Judgment, not shuffling bytes: what the modern chief underwriting officer must own

Steadily, Moen, SimplAI and One Inc on human sign-off, testing data vendors, prevention and a durable edge.

September 29, 2026 · AI in actuarial work

Actuaries will only use AI they can audit: Akur8 on trust at ITC Vegas 2026

Thomas Holmes and Ludovico Capparelli of Akur8 on trust, audit trails, and why AI should not price a risk on its own.

September 29, 2026 · AI agents for agencies

Your customers are moving faster than you: XILO’s Jon Corrin on putting AI agents to work in agencies

Jon Corrin of XILO on agent-to-agent insurance, the eight things an AI agent needs, and where an agency should start.

September 29, 2026 · The AI-first agency

Start with friction, not AI: bolt’s Dave Rose on a 30-60-90 day plan for insurance agencies

Dave Rose of bolt on starting with friction, one workflow, one metric, and a 30-60-90 day plan any agency can begin on Monday.

September 29, 2026 · Why some insurers get value from AI and some don’t

AI is an amplifier: Federato and Gallagher Re on why some insurers get value from AI

Will Ross of Federato and Freddie Scarratt of Gallagher Re on efficiency versus decision AI, shadow AI, bad data and AI liability.

September 29, 2026 · The AI control tower

The model is not the moat: USAA and Tokio Marine on the AI control tower

Sai Vishnubhatla of USAA and Robert Pick of Tokio Marine North America on governance, speed, bounded AI and why the operating model is the moat.

September 29, 2026 · The future of insurance: Powered by AI

The relationship is what really matters: ITC Vegas opens on AI and the future of insurance

James M. Benham, Mark Bailie and Dale Steinke on trust, independent agents, and the line between probabilistic and deterministic machines.

Toronto event reports

Insurance events in Toronto, Canada.

September 23, 2026 · Market outlook

What AM Best told Canada’s insurance market in Toronto

Stable outlooks, a strong 2025 for P&C, rising catastrophe losses, and why Canada’s MGA market keeps growing.

September 15, 2026 · Cyber insurance

What Canadian brokers learned at Coalition’s first Canada Broker Summit

Active cyber insurance, AI-driven fraud, the 72-hour rule for payment fraud, and three simple security habits for clients.

New York and London event reports

Insurance events in New York City and London, June 2026.

June 25, 2026 · Payments and claims

Is the payment now the insurance product? Mastercard Insurance Innovation Forum in London

Zurich, One Inc, CFC, Testudo, McKinsey and Mercer Marsh Benefits on failed payments, agentic commerce and faster claims payouts.

June 5, 2026 · Scaling insurance

What does it take to scale insurance? Mastercard in New York

One Inc, Motive Partners, Aquiline and Insurtech Insights on scale, AI agent payments, paper checks and where claims AI should stop.

June 4, 2026 · Insurtech Insights USA, Day 2

Is the ACORD form dead, and is legacy still winning?

Branch, Ryan Specialty, Tokio Marine, AmTrust and Upstage on data standards, legacy cores, AI governance and real ROI.

June 3, 2026 · Insurtech Insights USA, Day 1

What does it take to get AI out of pilot mode?

Allianz, Anthropic, AXA XL, New York Life, Tokio Marine HCC and Kin on moving AI from pilots to production.

June 2, 2026 · Insurance Leadership Summit

Why is AI splitting insurers into two groups?

Federato, Anthropic, Goldman Sachs and Tokio Marine at Federato’s first Insurance Leadership Summit in New York.

The book behind the reporting

ZERO LEGACY is a field manual for AI-native insurance. Start with the free sample. No email required.